Shipping policy

Shipping Policy

Thank you for shopping with G.I FAULKNER & W.E FAULKNER (http://arbqpr-i2.myshopify.com/). We are committed to delivering your home and bath products—including shower curtains, towels, and bath mats—in a prompt and reliable manner.

This Shipping Policy outlines our shipping procedures, delivery timeframes, and terms for orders placed on our website.

1. Order Processing Time

Processing Window: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Order Confirmation: You will receive a second notification email containing your tracking information once your order has shipped.
High Volume Periods: During peak promotional periods or holidays, processing times may be slightly extended. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates (Australia Domestic)

We offer shipping across Australia (including residential addresses, business addresses, PO Boxes, and Australia Post Parcel Lockers).

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	3 – 7 business days	Calculated at checkout (Free on orders over [e.g. $80])
Express Shipping	1 – 3 business days	Calculated at checkout

Note: Regional and remote areas (e.g., Northern Territory, WA remote regions) may require additional delivery time.

3. Order Tracking

Once your order has shipped, you will receive an automated email containing a tracking number and a link to track your package in real-time.

Please allow up to 24–48 hours for the tracking information to update on the carrier's system after receiving your shipping confirmation email.

4. PO Boxes & Parcel Lockers

We accept deliveries to PO Boxes and Australia Post Parcel Lockers across Australia. Please ensure your full delivery address and mobile number are correctly entered at checkout to prevent delivery delays.

5. Incorrect Shipping Addresses

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your address, please contact us immediately at [email protected]. If the order has not yet been processed or dispatched, we will do our best to update it for you. Once dispatched, address changes cannot be guaranteed.

6. Damaged, Lost, or Stolen Packages

Damaged Items: If your order arrives damaged (e.g., packaging torn or product soiled in transit), please inspect the package upon arrival and contact us at [email protected] within 7 days with your order number and photos of the damaged item and packaging.
Lost or Delayed Packages: If your tracking information shows that your package was delivered but you have not received it, or if it has been in transit past the estimated timeframe, please first check around your property or with neighbors/building management. If you still cannot locate it, contact us, and we will open an investigation with the postal carrier.