Privacy policy

Effective Date: October 10, 2026
Website: https://www.urbangemsstudio.shop/
Operated by: C.F.E. INVESTMENT CORP.

Urban Gems Studio respects the trust customers place in us when they browse our collections, place an order, request assistance, or share information through our website. This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information in connection with our online store and customer service activities.

Our products include shower curtains, towels, and floor mats. When customers purchase these items, we may need information to process payments, arrange delivery, answer product questions, resolve returns, and maintain appropriate business records. We aim to handle that information responsibly and to use it for legitimate, clearly described purposes.

1. Who We Are

For purposes of this Privacy Policy, “Urban Gems Studio,” “we,” “us,” and “our” refer to the online store operated by:

C.F.E. INVESTMENT CORP.
2537 Jardin Ln, Weston, FL 33327, United States
Email: [email protected]

Website: https://www.urbangemsstudio.shop/

2. Categories of Information We May Collect

The information collected depends on how you interact with the website.

A. Information You Provide Directly

When placing an order, contacting customer service, or submitting a request, you may provide:

  • Name and billing details.

  • Shipping address and delivery instructions.

  • Email address and, where requested, telephone number.

  • Order contents, purchase history, and transaction details.

  • Return, refund, exchange, or replacement information.

  • Messages, photographs, and other materials you voluntarily submit to explain an issue.

  • Preferences or feedback you choose to share.

Please avoid including unnecessary sensitive personal information in customer service messages or uploaded photographs.

B. Payment Information

Payments may be processed by third-party payment providers. Depending on the checkout method, we may receive transaction confirmations, payment status, limited payment identifiers, billing information, and records needed to reconcile an order.

Full payment-card details may be collected and processed directly by the payment provider rather than stored in our own systems. The precise handling of payment information depends on the provider and payment method used.

C. Technical and Usage Information

When you visit the website, certain technical information may be collected automatically, such as:

  • Internet Protocol (IP) address.

  • Browser type and device characteristics.

  • Operating system and language settings.

  • Pages visited, approximate access times, and referring pages.

  • Interactions with product listings, navigation, and checkout pages.

  • Diagnostic, security, and performance information.

We may use cookies or similar technologies to support website functions, remember preferences, measure performance, and understand how visitors use the store.

D. Information from Service Providers

We may receive order-status information, delivery updates, payment confirmations, fraud-prevention signals, or technical analytics from service providers involved in operating the website and fulfilling customer requests.

3. How We Use Personal Information

We may use information for the following purposes:

  1. Order fulfillment: Confirming purchases, preparing orders, arranging shipping, and communicating delivery updates.

  2. Customer support: Responding to questions about shower curtains, towels, floor mats, product details, orders, and account matters.

  3. Returns and refunds: Reviewing return eligibility, assessing damage reports, processing refunds, and arranging replacements.

  4. Payments and accounting: Verifying transactions, reconciling payments, maintaining financial records, and addressing payment disputes.

  5. Website operations: Maintaining product pages, improving navigation, troubleshooting technical issues, and evaluating website performance.

  6. Security and fraud prevention: Detecting suspicious transactions, investigating misuse, protecting accounts, and safeguarding business systems.

  7. Communications: Sending order confirmations, service messages, policy updates, and other information related to a customer's transaction.

  8. Marketing: Sending promotional communications where permitted by law and, where required, with appropriate consent.

  9. Legal compliance: Responding to lawful requests, maintaining records, enforcing applicable terms, and protecting legal rights.

  10. Business administration: Supporting audits, business planning, reorganizations, or other legitimate operational activities.

We will not use personal information for a purpose that is materially incompatible with the purpose for which it was collected unless permitted by law or otherwise properly disclosed.

4. Cookies and Similar Technologies

Cookies are small data files that a website may store on a browser or device. Similar technologies may help us remember shopping preferences, maintain checkout functionality, understand traffic, and detect technical or security problems.

Depending on the tools used on the website, cookies may include:

  • Essential cookies, needed for core website or checkout functions.

  • Preference cookies, which remember certain settings.

  • Analytics cookies, which help us understand site usage and performance.

  • Advertising or measurement technologies, if implemented, which may support permitted promotional activities.

You may be able to manage cookies through your browser settings or available website controls. Blocking certain cookies may affect checkout, saved preferences, or other website features. Where applicable law requires consent or provides additional controls for particular tracking technologies, we will respect those requirements.

5. When We Share Information

We may disclose relevant information to third parties when reasonably necessary for legitimate business purposes, including:

  • Payment processors that authorize and process transactions.

  • Shipping carriers and fulfillment providers that prepare, transport, or deliver merchandise.

  • Website hosting and technical service providers that maintain the online store.

  • Customer support and communication providers that help respond to inquiries.

  • Analytics or security providers that assist with website performance, fraud prevention, and system protection.

  • Professional advisers, including legal, accounting, and audit professionals, where appropriate.

  • Government authorities, courts, or law enforcement agencies when disclosure is required or legally justified.

  • Business transaction participants in connection with a merger, acquisition, financing, restructuring, or transfer of relevant assets, subject to appropriate safeguards.

We do not authorize service providers to use personal information for unrelated purposes where their role and applicable agreements require them to process information on our behalf. We do not promise that every third party uses the same systems or practices; their own privacy terms may also apply.

6. Sale, Sharing, and Targeted Advertising

The meaning of “sale,” “sharing,” or “targeted advertising” varies by privacy law and may extend beyond a traditional exchange of money. We will assess applicable legal requirements based on our actual data practices and the laws that apply to the business.

Where a legally recognized opt-out right applies to a particular activity, eligible individuals may exercise that right using the contact information in this policy or any applicable privacy control made available on the website. We will not knowingly disregard a valid request where the law requires us to honor it.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, returns, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods may differ by data category. For example, transaction records may need to be retained longer than routine website diagnostics. When information is no longer reasonably necessary and no legal or operational reason requires retention, we may delete, aggregate, or de-identify it, subject to applicable law and technical limitations.

8. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. Measures may include access restrictions, secure service providers, system monitoring, and appropriate handling procedures.

No online service, transmission method, or storage system can be guaranteed completely secure. Customers should use secure devices, protect their email accounts, and avoid sending payment-card details or other highly sensitive information through ordinary email.

If a security incident triggers a notification obligation under applicable law, we will take the steps legally required in the circumstances.

9. Privacy Rights and Choices

Depending on your location, the nature of the information, and applicable legal thresholds, you may have rights to:

  • Request access to certain personal information.

  • Ask that inaccurate information be corrected.

  • Request deletion of eligible personal information.

  • Obtain a portable copy of certain information.

  • Opt out of certain forms of data sale, sharing, or targeted advertising where those rights apply.

  • Withdraw consent where processing is based on consent.

  • Appeal certain privacy-request decisions where required by law.

  • Receive information about how your personal information is handled.

These rights are not universal and may be subject to legal exceptions, identity verification, retention obligations, and other limitations.

To submit a privacy request, email [email protected] with the subject line “Privacy Request.” Please describe the request and provide enough information for us to locate the relevant records. We may request reasonable verification to prevent unauthorized disclosure. We will not request more information than is reasonably necessary for verification and fulfillment of the request.

10. Marketing Communications

If we send promotional emails, you may opt out by using the unsubscribe mechanism included in the message, where available. You may also contact [email protected] to request that promotional emails stop.

Opting out of marketing will not necessarily stop essential transaction messages, such as order confirmations, shipping notices, refund communications, or responses to a support inquiry.

11. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 in a manner prohibited by applicable law. If you believe a child has submitted personal information to us, contact us so that we can assess the request and take appropriate action.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, payment services, social platforms, or other external resources. We do not control the privacy practices of independent third parties. Before submitting information to an external service, please review its privacy notice and terms.

13. International and Cross-Border Processing

Our service providers may process information in the United States or other locations where they operate, subject to applicable law and contractual arrangements. Data protection laws can differ between jurisdictions. Where required, we will apply relevant safeguards to cross-border processing.

14. Tennessee Law and Other Applicable Privacy Laws

This policy is intended to be interpreted consistently with applicable federal law and relevant state privacy and consumer-protection laws. Tennessee law is the requested governing-law reference for this policy to the extent legally applicable. Mandatory privacy rights that apply based on a customer's location or another controlling legal rule are not waived by this statement.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our products, website features, service providers, business operations, or legal requirements. The revised version will be posted on this page with an updated effective date. Where applicable law requires a specific notice or consent for a material change, we will follow that requirement.

16. Contact Us About Privacy

For privacy questions, requests, or concerns, contact:

C.F.E. INVESTMENT CORP.
Attn: LINDSEY MARIE COOMBS
2537 Jardin Ln, Weston, FL 33327, United States
Email: [email protected]
Website: https://www.urbangemsstudio.shop/

Please use “Privacy Request” in the subject line when asking to access, correct, or delete personal information.