Contact information

Effective Date: October 10, 2026

At Urban Gems Studio, we understand that purchasing home textiles online sometimes raises questions about product dimensions, materials, colors, care instructions, delivery estimates, and return eligibility. Our customer service contact details are provided below so that customers can direct inquiries to the appropriate channel.

Business and Website Details

Store Name: Urban Gems Studio
Legal Business Name: C.F.E. INVESTMENT CORP.
Website: https://www.urbangemsstudio.shop/
Contact Person: LINDSEY MARIE COOMBS
Customer Service Email: [email protected]

Business Address:

C.F.E. INVESTMENT CORP.
2537 Jardin Ln
Weston, FL 33327
United States

Return Address:

C.F.E. INVESTMENT CORP.
2537 Jardin Ln
Weston, FL 33327
United States

Customer Service Assistance

Customers may contact us regarding the following matters:

  • Product information: Questions about shower curtains, towels, floor mats, listed dimensions, available designs, materials, and product-specific care instructions.

  • Order inquiries: Questions about order confirmations, order details, payment status, and order changes.

  • Shipping and delivery: Requests for tracking information, assistance with delayed shipments, address corrections, and missing parcels.

  • Returns and refunds: Requests for return authorization, questions about eligibility, refund status, and exchange options.

  • Damaged or incorrect items: Reports involving damaged packaging, defective merchandise, incorrect products, or missing items.

  • Privacy matters: Requests or questions concerning personal information and our Privacy Policy.

  • Website and policy questions: Questions about our Terms of Service, Shipping Policy, Return and Refund Policy, or other published notices.

How to Contact Us Effectively

For order-related inquiries, please include your order number, the name used at checkout, and a concise explanation of the issue. For damaged or incorrect merchandise, photographs may help us understand the situation more quickly.

Please do not send full payment-card numbers, passwords, or unnecessary sensitive information by email. If further verification is required, we will request information reasonably necessary to identify the transaction or address the inquiry.

We aim to respond within a reasonable business timeframe. Response times may vary depending on the complexity of the request, the information supplied, and the volume of inquiries. A response estimate is not a guarantee of resolution by a particular date.

Returns and Correspondence

Please contact [email protected] before sending a return. This allows us to provide instructions and confirm the appropriate return procedure. Do not assume that sending an item to the business address without prior communication will automatically result in a refund.

For privacy requests, please use the subject line “Privacy Request.” For a delivery issue, use “Shipping Inquiry.” For a return or refund request, use “Return or Refund Request,” and include your order number.

Legal and Consumer Matters

Written inquiries concerning the interpretation of our published policies, consumer complaints, or formal business correspondence may be directed to the business address listed above or to [email protected].

Urban Gems Studio seeks to handle customer concerns fairly and consistently with applicable federal and state law. Nothing in this Contact Information page limits any consumer right to contact an appropriate regulatory authority or pursue a remedy available under applicable law.