Refund policy

Return & Refund Policy

Thank you for shopping at G.I FAULKNER & W.E FAULKNER (http://arbqpr-i2.myshopify.com/). We want you to be completely satisfied with your purchase of our shower curtains, towels, and bath mats.

This Return & Refund Policy outlines your rights and obligations regarding returns, refunds, and exchanges, in compliance with the Australian Consumer Law (ACL).

1. Australian Consumer Law (ACL) Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product you purchase from us has a major defect (e.g., significantly damaged, wrong item sent, unsafe, or vastly different from the description), you have the right to choose between a refund or replacement.

2. Change of Mind Returns

We understand that sometimes an item may not match your expectations or bathroom decor. We offer a 30-day Change of Mind return policy under the following conditions:

Timeframe: You must request a return within 30 days from the date of delivery.
Condition: Items must be unused, unwashed, unworn, and in their original packaging with all tags attached.
Hygiene Standard: Due to health and hygiene reasons, towels, bath mats, and shower curtains that have been washed, used, or removed from sealed protective packaging cannot be returned for a change of mind.
Return Shipping Costs: For change of mind returns, the customer is responsible for all return shipping costs. Initial shipping fees are non-refundable.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us immediately within 7 days of delivery.

Email us at [email protected] with your order number, a clear description of the issue, and clear photo/video evidence of the defect or damage.
Once verified, we will arrange for a replacement or a full refund (including standard shipping costs) at no extra cost to you.

4. How to Initiate a Return

To start a return, please follow these steps:

Contact Us: Send an email to [email protected] including your Name, Order Number, Item(s) to be returned, and the Reason for return.
Approval & Instructions: Once your return request is approved, we will provide you with instructions on how and where to send your package.
Pack securely: Securely package the item in its original packaging to ensure it is not damaged during transit.
Ship Item: Send the package to our return address:

G.I FAULKNER & W.E FAULKNER

33 Bagnalls Rd,

Cooroy QLD 4563

Australia

Note: Returns sent back to us without prior authorization will not be accepted.

5. Refund Process

Inspection: Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and inform you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed back to your original method of payment within 5 to 7 business days.
Processing Time: Please note that payment providers (banks, credit card companies, PayPal) may take additional time to post the refund to your account.